Introducing Supervisor AI: FULLY AI’s Real-Time Security and Quality Assurance System for AI Interactions

In today’s conversational AI landscape, trust and security are essential, especially for organizations deploying AI agents in customer-facing roles. At FULLY AI, we’re committed to building not only intelligent systems but also systems with a foundation of safety and resilience. Supervisor AI, one of the eight key components in our quality assurance and security framework, delivers real-time monitoring and protection across both text- and voice-based interactions.

This post introduces Supervisor AI—a system that safeguards interactions against injection attempts, malicious behavior, and other security challenges. Built with insights from partnerships and collaborations with industry leaders, including Meta’s AI Safety and AI Research teams and our participation in their RED (Red Teaming) events, Supervisor AI represents a central element of FULLY AI’s innovative security strategy. Below, we’ll outline the purpose and functionality of Supervisor AI and its role within our broader quality and security approach.

The Need for Supervisor AI in Securing AI Interactions

The rapid adoption of large language models (LLMs) has brought substantial benefits to businesses, but it has also raised risks related to security and user safety. LLMs are inherently vulnerable to prompt injections, unintended data sharing, and other forms of potentially harmful output. These risks are particularly concerning for organizations that use AI in public-facing roles, where voice-enabled interactions add further complexity.

FULLY AI created Supervisor AI as a safeguard, constantly scanning interactions to help ensure a safe, reliable experience for all users. By leveraging a combination of a dedicated text classifier and a lightweight LLM model, Supervisor AI provides context-aware analysis, multilingual understanding, and sophisticated detection of various input risks.

How Supervisor AI Works: Real-Time Monitoring of Input and Output

Supervisor AI actively secures both the input and output in each interaction between users and AI agents. Here’s how it operates:

1. Input Protection and Detection: Supervisor AI evaluates every user input, identifying potential injection attempts, harmful code, invisible characters, and other markers of malicious intent. Using a combination of a custom-trained text classifier and an LLM from Mistral, it detects and blocks injection techniques across multiple languages. This pairing reduces the risk of complex “double exploits,” where attackers might try to bypass the Supervisor AI layer to exploit both it and the underlying LLM.
2. Output Moderation: Supervisor AI also scrutinizes responses generated by the AI agent, identifying and filtering potentially harmful or sensitive content before it reaches users. With a strong PII detector, as well as bias and toxicity filters, it ensures that outputs align with established standards. If a response does not meet FULLY AI’s quality and safety standards, Supervisor AI can halt the interaction or adjust the response as needed.
3. Multilingual Awareness: Prompt injections that are caught in one language may bypass detection in another. Supervisor AI’s multilingual capabilities ensure security across diverse customer interactions by integrating multilingual inputs into its detection and response processes.
4. Quality and Safety Scoring: FULLY AI’s broader quality assurance strategy includes scoring each interaction across a range of parameters, including bias, friendliness, and helpfulness, ensuring high-quality responses. Each score is recorded in a conversation database, which helps guide ongoing improvements.

How Supervisor AI Fits into FULLY AI’s Broader Security Strategy

Supervisor AI is just one component of FULLY AI’s eight-part security and quality assurance framework. By integrating it with our other components, we provide a robust, layered security strategy to manage risk comprehensively. In customer-facing applications, where enterprises are under increasing pressure to ensure safety and consistency, Supervisor AI offers organizations a valuable layer of control for public-facing AI agents.

FULLY AI has developed Supervisor AI with insights from both our internal quality assurance team and partnerships with leading MLOps providers. This collaboration, combined with research across the industry, enables us to deliver a high degree of security for our customers in a solution that is responsive to the unique challenges of enterprise AI.

A Strategic Advantage for Enterprises Deploying Conversational AI

Supervisor AI provides organizations with more than technical safeguards; it represents a strategic advantage in deploying AI agents with confidence. Our industry collaborations, rigorous testing, and continuous learning through RED teaming events ensure that Supervisor AI remains at the forefront of innovation in AI security. FULLY AI’s commitment to multi-layered security provides a solution for enterprise leaders prioritizing customer data privacy and AI safety.

Conclusion

Supervisor AI is a core part of FULLY AI’s approach to secure, high-quality AI interactions. With real-time monitoring, multilingual support, voice compatibility, and quality scoring, Supervisor AI is well-equipped to meet the demands of enterprise-grade, customer-facing AI environments. As a foundational part of our eight-part quality and security framework, Supervisor AI reflects our commitment to providing safe, trusted, and effective AI solutions for enterprises around the world.

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